SageData have released a new build of the BassetPro Asset Management system. Changes from the previous release include additional functionality in the cloud based option, bringing that system closer to the functionality of the original BassetPro.
SageData is approaching 25 years in business. The BassetPro Asset Management System was one of the first products released, and has been improved and updated continuously. It is installed in many hundreds of locations around the world, and has been enhanced based on feedback from real world users.
For most of its life, BassetPro has been run either on client servers, or an standalone systems. Over the last several years we have changed to the software so that it can run on SageData's servers, accessed from the client site by a simple browser. Set up is fast. Support is easy. Implementation costs are reduced.
Benefits of the Cloud option include:
- implementation cost is low (which can ease procurement)
- implementation is fast
- reliability of the system is usually improved
- client responsibility for maintenance of the server is eliminated - data security is enhanced
More details below...
Because the application is running on our servers, we can set up the system quickly, without the need for a site visit. It usually only takes a few minutes, so the only delay relates to other commitments we may have on our time.
Many of the issues we see with traditional active systems stem from problems with the client supplied server. This can take some time to diagnose, may require a site visit, and there are often issues related to availability of client IT support personnel. These are eliminated when the system is hosted on SageData servers.
Too often the responsibility for server maintenance is delegated to a separate department, which may have other priorities. Our clients are usually operational personnel. When the server is down, they cannot operate, and sometimes find themselves in a queue, waiting for service.
Sometimes the personnel allocated are not familiar with the application, or even the specific server. Sometimes there is confusion as to whether a failure relates to the application or the server configuration. Also, independent IT personnel may make changes to the server without advising operational personnel in advance.
When SageData are maintaining the server, it is our prime and only focus. Plus being responsible for the server and the application avoids finger pointing and delays when there are problems.
Although we always advise our clients on the importance of data backups, in real life it is too easy for procedures to fade. Personnel change. After several years of trouble free operation, somehow data back up does not seem so urgent. We recognise the value of the data, and have taken steps to ensure that there are several layers of protection to avoid loss of data.
The traditional price structure includes an initial cost for set up and licence, with an optional ongoing cost for maintenance and support. With the cloud model, savings on the initial set up can be passed on to the client. For the traditional configuration, there are ongoing costs for server maintenance. These are sometimes soft costs, but are none the less real for that.
In the cloud configuration, SageData charge an ongoing hosting fee for maintenance of the servers. Because maintenance is simplified (no site visits) maintenance and support costs are reduced, and these are typically added to the hosting charge. So the net result is that the initial cost of the system is reduced, and ongoing maintenance and support is only marginally increased.
Contact Keith Jackson or Doreen Wallace
In Ottawa, call 613 225 4404
Outside Ottawa, dial 1-888-838-1067